Terms of Sale

General Terms and Conditions of Sale

1. Preamble

The site is the property of FeelFree in its entirety, together with all related rights. Any reproduction, in whole or in part, is subject to the owners' authorisation.

2. Acceptance of the terms

When placing an order, the customer acknowledges having read the specific terms of sale set out on this screen and expressly declares that they accept them without reservation. These general terms and conditions of sale govern the contractual relationship between FeelFree and its customer, both parties accepting them without reservation. These general terms and conditions of sale prevail over any other terms appearing in any other document, unless otherwise agreed in advance, expressly and in writing. If any condition is missing, it will be deemed to be governed by the practices in force in the distance-selling sector for companies with their registered office in France.

3. Products

The products offered for sale are those described on the Feelfree.fr site. The photographs illustrating the products for sale are not contractual. If they contain any errors, FeelFree cannot be held liable under any circumstances.

4. Orders

Automatic recording systems are deemed to constitute proof of the nature, content and date of the order. FeelFree confirms acceptance of the order to the customer at the email address provided. The sale is only concluded once the order has been confirmed. The information given by the buyer when placing the order is binding: in the event of an error in the recipient's details, the seller cannot be held responsible if the product cannot be delivered. The customer can track the progress of their order in their customer account at any time. All orders placed on FeelFree are intended for the customers' personal use; customers or recipients of the products undertake not to resell the products in whole or in part. FeelFree also reserves the right to refuse any order from a customer with whom there is a dispute over payment for a previous order. To reduce our environmental impact, we do not send paper invoices; you can print your invoice yourself.

5. Availability and prices

FeelFree reserves the right to change its prices at any time; products will be invoiced at the prices in force when the order is recorded. The price shown on the product pages does not include shipping costs. Shipping is free for orders of €100 or more, per order, in mainland France only. The price shown in the order confirmation is the final price. FeelFree retains ownership of the goods until the order amount has been paid in full. VAT: company subject to value added tax, VAT number FR 30537487191, registered with the Trade and Companies Register of Saint Malo 35400.

6. Delivery

6.1. Delivery areas

Delivery is available in mainland France and Corsica, subject to the provisions below. Products will be sent to the delivery address the customer provided during the ordering process.

6.2. Delivery methods

So Colissimo - home delivery: Once your parcel is ready, it will be delivered within an indicative 48 hours, directly to your letterbox. If your letterbox is not big enough and you are not at home, a delivery notice will be left allowing you to choose a new delivery date online within 6 working days, or to collect your parcel from the next day at 3 pm at the post office of your choice. If you do not make a choice, you can collect your parcel from your local post office within 15 days. Track your parcel at any time on www.laposte.fr.

TNT - home delivery: The parcel is handed to the customer in person. If the customer is not at home, it will be made available at the nearest pick-up point. The customer then has 15 working days from the parcel's arrival to collect it. After this period, it will be returned to the sender.

6.3. Delivery times and costs

FeelFree processes orders Monday to Friday (except public holidays) within an average of 48 hours. At certain times (especially during sales, Black Friday, Christmas and private sales), processing may take longer because of the higher number of orders. Transport times must be added to this, as orders are delivered by La Poste's parcel service or TNT. The maximum delivery time, including transport, is 15 working days from the date the order is validated, unless expressly stated otherwise before the order is placed and before its final validation. In all cases, the customer automatically receives an email informing them that the order has been shipped and how to track it. Each delivery is deemed to have been made as soon as the product has been made available to the customer by the postal service or the carrier.

Via Colissimo Home Delivery: €6.90 incl. VAT, home delivery without signature, within 48 working hours (excluding Corsica). Free for orders of €100 or more.

Via TNT: €13 incl. VAT, home delivery within 24 hours if ordered before 11 am (excluding Corsica for this rate).

6.4. Liability

In the event of visible defects, the buyer has the right to return the goods under the conditions set out in this document. The following are considered cases of force majeure releasing the seller from its obligation to deliver: war, riots, fire, strikes, accidents, bad weather and inability to obtain supplies. Goods always travel at the recipient's risk. Always check your parcel on arrival. You have 48 hours to notify the carrier of any reservations in the event of missing items or damage. For availability reasons, an order may be delivered to the customer in several parts. The customer then pays for only one delivery. If the customer wants 2 delivery addresses, they place 2 orders, with the corresponding delivery costs.

7. International delivery and times

7.1. Delivery methods

La Poste International: Parcels are delivered by La Poste or by a carrier to the address given when ordering. As such, FeelFree cannot guarantee a precise delivery time. The parcel is handed to the customer in person or delivered to their letterbox. If its size does not allow letterbox delivery, it will be made available to the customer at their local post office. The customer then has 15 working days after the parcel arrives at the post office to collect it. After this period, it will be returned to the sender.

Mondial Relay - pick-up point: The customer will be notified by email that their parcel is available and must collect it from the pick-up point within the following 15 working days. After this period, the parcel will be returned to the sender.

7.2. Delivery times and costs

FeelFree processes orders Monday to Friday (except public holidays) within an average of 48 hours. At certain times (especially during sales, Christmas and private sales), processing may take longer because of the higher number of orders. Transport times must be added to this, as orders are delivered by La Poste International's parcel service. The maximum delivery time, including transport, is 15 working days from the date the order is validated, unless expressly stated otherwise before the order is placed and before its final validation. In all cases, the customer automatically receives an email informing them that the order has been shipped and how to track it. Each delivery is deemed to have been made as soon as the product has been made available to the customer by the postal service or the carrier.

Belgium, Luxembourg, Germany, the Netherlands, Austria, Italy, Spain, Ireland, Portugal: Via Colissimo Europe: €9.90 incl. VAT, home delivery with signature, within 4–7 working days.

Rest of Europe: Via Colissimo Expert International: €14.50 incl. VAT, home delivery with signature, within 4–10 working days.

Rest of the World + French overseas territories: Via Colissimo Expert International: €20 incl. VAT, home delivery with signature, within 4–10 working days. Outside the European Union, customs duties may apply and are payable by the customer.

8. Secure payment

Products are payable in full on the day the order is placed. Payment is made via PayPal, using the SSL protocol for secure card payments (CB, Visa, MasterCard, American Express...). With PayPal, your financial information is never shared with us. The information exchanged between your computer and the website is encrypted and therefore cannot be read by a third party.

9. Withdrawal

Under Article L. 121-20 of the French Consumer Code, you have 30 clear days from receipt of your order to return it to us, with return costs at your expense. If you exercise your right of withdrawal, please first send an email to contact@feelfree.fr quoting your order number to obtain an exchange or a refund. FeelFree will confirm the exact return address. You must include the completed return form in your parcel. Only products returned complete and in perfect resaleable condition (in their original packaging, unworn, unwashed) will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will be neither refunded nor exchanged. If the right of withdrawal is exercised, FeelFree will make every effort to refund the customer within 30 days. FeelFree is in no way responsible for lost returns. We therefore advise you to return the parcel with proof of delivery for greater security.

10. Applicable law / Disputes

These general terms and conditions of sale are governed by French law. In the event of a dispute, the French courts alone have jurisdiction. If these general terms and conditions of sale are translated into another language, only the French version is legally binding. In the event of a difficulty or complaint regarding an order, the customer may contact Customer Service to find an amicable solution. In accordance with Article L. 612-1 of the French Consumer Code, if a dispute is not resolved by Customer Service, the consumer may use a consumer mediator free of charge, such as CMAP, FEVAD Consumer Mediation, etc. You can also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/. Failing this, the Commercial Court of Saint Malo 35400 has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.

11. Data protection / Personal data

FeelFree collects and processes its customers' personal data to manage orders and the business relationship, on the legal basis of performance of the contract. This data is intended for FeelFree and its service providers for the performance of the contract (order preparation, delivery, invoicing). It is kept only for as long as strictly necessary to manage the business relationship and in accordance with applicable legal obligations. Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, object to and port your data. You can exercise your rights by sending an email to contact@feelfree.fr. You also have the right to lodge a complaint with the CNIL (www.cnil.fr). FeelFree undertakes not to disclose, assign or transfer your data to unauthorised third parties.

12. Intellectual property

All texts, comments, illustrations and images on the FeelFree site are protected by copyright and intellectual property law. Any other use would constitute infringement, punishable under the conditions laid down by the French Intellectual Property Code.

13. Warranty

The statutory legal warranty covers manufacturing defects in FeelFree dry bags for a period of 2 years from the date of purchase, and the consumer can enforce this warranty within 2 months of discovering the defect. This is why we advise you to keep your receipt (purchase invoice) or any similar document received when the product was delivered. In the event of non-conformity, the consumer is entitled, at their discretion, to repair or replacement of the defective product by the seller at no extra cost, unless the requested repair is not possible or would be too expensive compared with the other option. If repair or replacement is not possible, the customer is in any case entitled to a price reduction or to a refund proportional to the price paid for the item when they return the product to the seller. Beforehand, the customer sends an email to contact@feelfree.fr with the order number and the billing name on the order. The customer describes the damage to their FeelFree bag. The customer must wait to be contacted by FeelFree after-sales representatives before returning the defective bag. The above provisions apply exclusively to consumers as defined by law. Damage resulting from use, accidents or normal wear and tear is not covered by this warranty or by any other warranty. FeelFree accepts no liability for accidental or consequential damage caused by improper use of the product or its components. The warranty does not cover the loss of the FeelFree bag or any damage that may result from such loss due to user errors when closing it. As FeelFree bags are sometimes closed incorrectly by users, FeelFree bags are not guaranteed against leaks or any resulting damage. Please read and carefully follow the instructions for the waterproof test and for sealing FeelFree bags. The warranty does not under any circumstances cover the replacement or cost of any electronic device or personal belongings inside or outside the product.

14. Liability

FeelFree cannot be held responsible for direct or indirect damage to property or persons resulting from non-compliant, careless or improper use of its products. It is the customer's responsibility to check, before any use, that the product is properly closed and intact. FeelFree dry bags are not designed for prolonged immersion or to guarantee absolute protection in all conditions. The user is solely responsible for the items carried inside the bag, particularly in the event of damage to electronic equipment or damage caused by water ingress. The user acknowledges that they must test the bag's waterproofing before each use in accordance with the instructions provided, and that they alone bear the risks of incorrect or non-compliant use.

15. Instructions for use

• Always check for defects before use.

• Carry out a waterproof test before each use.

• Follow the closing instructions.

• Do not immerse the bag for prolonged periods.

• Do not carry sensitive items without additional protection.

• If these instructions are not followed, FeelFree cannot be held responsible for any damage suffered.

16. Warning on the use of FeelFree dry bags

FeelFree dry bags are designed to temporarily protect your belongings from rain, splashes and moderate exposure to water. They are not designed for prolonged immersion or to guarantee absolute waterproofing in all conditions. It is the user's responsibility to check that the bag is correctly closed and intact before each use, and to carry out a waterproof test. We recommend always protecting electronic or sensitive items (phones, computers, cameras, documents, etc.) separately. FeelFree cannot be held responsible for damage to items carried inside the bag in the event of water ingress resulting from misuse or a closure failure.

17. Choosing a pick-up point after payment

You can choose your pick-up point once your payment has been validated. After completing your order, you will be redirected to a page where you can select the pick-up point of your choice for delivery.

18. Information on prices and delivery costs

Product prices may change at any time in line with our pricing policy. Products ordered are invoiced at the price in force when the order is recorded. Prices are shown in euros including all taxes, excluding any contribution to shipping costs. Displayed prices include the VAT applicable on the day the contract is concluded. Any change in the rate may be passed on to the price of the products. Delivery costs: delivery costs will be shown during the ordering process. The flat-rate delivery charge is €6.90. Delivery costs are calculated according to the destination, the quantity and the weight of the products ordered... Where applicable, fees or charges for exceptional additional services expressly requested by the consumer and whose cost has been agreed in advance may be added to the amount stated. Please note that deliveries to countries outside the European Union may be subject to various charges and taxes, including customs duties and import VAT. These costs are borne exclusively by the buyer.

19. Information on the delivery area

The products available on our site can be delivered to mainland France and/or the French overseas territories and/or abroad:

Kayak delivery:

FeelFree kayaks and accessories sold by FeelFree France can only be delivered in mainland France (excluding business customers). Delivery costs are €250 incl. VAT for kayaks. Kayak accessory delivery: €25 incl. VAT. Delivery is free for orders of €2,999 or more.

Bag delivery (dry bags):

Mainland France:

• Via Colissimo Home Delivery: €6.90 incl. VAT, home delivery with signature, 48 hours (excluding Corsica), free for orders of €100 or more.
• Via Colissimo pick-up point: €4.90 incl. VAT, 48 hours (excluding Corsica), free for orders of €100 or more.

Europe Zone 1: Croatia, Slovakia, Slovenia, Belgium, Germany, Italy, Spain, the Netherlands, United Kingdom:

• Colissimo EU home delivery – with signature (2–8 days): €12.90 incl. VAT.

Europe Zone 2: Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden:

• Standard International – (2–8 days): €22 incl. VAT.

French overseas territories: Guadeloupe, Réunion, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, Wallis and Futuna, New Caledonia, Martinique, Mayotte:

• Colissimo DOM-TOM home delivery – (5–8 days): €29 incl. VAT.

International: United Arab Emirates, Australia, Canada, Hong Kong SAR China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States:

• Standard International – (5–12 days): €29 incl. VAT.

20. Information on payment methods

Under these terms, you can pay for your order using the following methods: bank card, bank transfer, cheque.

21. Right of withdrawal

• Article 1: Description of the right of withdrawal

In accordance with Article L. 121-20 of the French Consumer Code, you have a withdrawal period of seven (7) days from receipt of goods or from acceptance of the offer for services. If the seven (7) day period ends on a Saturday, Sunday or public holiday, it is extended to the next working day. You do not have to give reasons for exercising your right of withdrawal.

• Article 2: How to exercise the right of withdrawal

Exercising your right of withdrawal does not incur any penalty. However, you are advised that compensation may be requested if the product has been used in a way that does not comply with the principles of civil law. If you exercise your right of withdrawal, you must return the product to the following address:

FeelFree 12 Rue du Docteur Jean Thiboumery 35400 SAINT MALO France

Return costs are entirely at your expense. Exercising the right of withdrawal entitles you to a refund within 30 days of the date on which you exercised this right. The refund will be made by any means of payment and will include all sums paid, including the product's shipping costs, but excluding return costs.

22. General Terms of Use

Use of the feelfree.fr site is governed by these general terms. By using the site, you acknowledge that you have read and accepted these terms. They may be changed without notice by FeelFree. The following General Terms of Use describe the conditions under which the company FeelFree provides access to its services. These General Terms define the conditions of your use of our services on the www.feelfree.fr site. By clicking the "I accept" button when validating your order, you confirm that you accept all the provisions of these General Terms. If you do not accept these General Terms, you will not be able to use our services. Once your registration on our www.feelfree.fr site is validated, you undertake to comply with all of these general terms. If you have any questions you cannot find an answer to, you can contact us at: feelfreefrance@hotmail.fr.

23. Registration conditions

Our services are reserved for persons legally able to enter into contracts under French law. When registering, you acknowledge that you have read the general terms and conditions of sale. Registration on feelfree.fr requires full acceptance of the general terms and conditions of sale. Once your registration on feelfree.fr is confirmed, you can make purchases and access your account on our site. The information needed to validate your registration is your surname, first name, address and email address.

24. Invoicing

Unless otherwise stated, our final prices are payable in euros only. Our prices are subject to sale, without commitment and subject to available stock. The valid prices are those shown at the time of ordering as they appear on our site (errors and omissions excepted). Our site is updated automatically after each sale.

25. Quality guarantee

Feelfree.fr is responsible for the accurate description of the products presented on its site (authenticity and condition of the products). The photos online correspond to the product you will receive. However, decorative products made from recycled sailcloth are unique items for which a generic photo is shown, so the product received may differ slightly in colour and general appearance. The product descriptions do not engage the liability of FeelFree for comments, reviews and descriptions.

26. Payment security and transparency

FeelFree retains ownership of the goods until they have been paid for in full, in accordance with French law no. 80-336 of 12 May 1980 on retention of title. No reservations will be accepted.

27. Delivery and collection of purchases

A. Delivery / Shipping

FeelFree.fr undertakes to deliver your products in the best possible conditions. Products are packed in suitable packaging and insured at their declared value against transport risks. From Monday to Friday, your order is shipped within 48 hours once your card payment is validated. The order will be sent to the address given by the buyer when validating the order. Please check that the details given when validating are correct. Make sure you or someone on your behalf is present at delivery, and give a phone number if possible. Delivery in mainland France takes between 2 and 5 days depending on the destination and the shipping method chosen (Colissimo or Chronopost). For deliveries abroad, times vary depending on the destination.

B. Transport problems

If there is a problem when your parcels arrive, you must check the contents of the parcel(s) before signing the delivery note. Any anomaly must be noted on the delivery note, with an exact description of the damaged or missing parcels. The anomaly must then be reported by email to feelfreefrance@hotmail.fr to start the compensation procedure, sending us the transport documents. Without any specific note, neither Feelfree.fr nor the carrier can be held liable.

28. Applicable law; Disputes

These General Terms are governed by and interpreted in accordance with French law. The French courts will have jurisdiction to rule on any disputes that may arise between the parties relating to the performance of these terms.

29. Site services and confidentiality

A. Exceptions, force majeure

We do not guarantee that our services will operate without interruption, free of errors or securely. We reserve the right to restrict the activity of our site temporarily or permanently without informing our customers in advance. We cannot be held responsible for any failure to meet our obligations under these General Terms caused by events beyond our control and/or resulting from force majeure. Cases of force majeure include, in addition to those recognised by case law, all natural disasters, all acts of war, breaches of public order, epidemics, fires, floods and other disasters, all government acts, all strikes, lockouts, and all electrical and technical problems external to the parties that prevent communication.

B. Confidentiality

FeelFree undertakes to respect the confidentiality of the information provided by the buyer, which is reserved exclusively for FeelFree. Under Article 27 of French law no. 78-17 of 6 January 1978, the buyer is free to rectify or withdraw their personal information. We may use your data (email address, postal address and phone number) to send you information targeted to your interests, or information about new services, promotions and your use of the site. By accepting the General Terms of Use of our services, you expressly agree to receive this information.

30. Conclusion of the contract

In accordance with Article 1369-5 of the French Civil Code on concluding contracts electronically, you can view the details of your order and its total price and correct any errors before confirming it to express your acceptance.