Delivery & Returns

SELECTION OF THE RELAY POINT AFTER PAYMENT

You will be able to choose your relay point once your payment has been validated. After finalizing your order, you will be redirected to a page allowing you to select the relay point of your choice for delivery.

ORDER PROCESSING

Orders are prepared and shipped within 24/48 hours of your order (excluding the month of December, Saturdays, Sundays and public holidays).

ATTENTION : During busy periods, such as Black Friday, Christmas or Sales, delivery times may be extended.

Your package is shipped the same day you order if it is placed before 1 p.m. (excluding weekends and public holidays). During busy periods (Black Friday, Christmas, Sales), we allow an additional preparation time of 48 to 72 hours before shipping.

We will send you an email as soon as your package is shipped as well as the tracking number of your order so that you are informed of its successful delivery.

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>> KAYAKS DELIVERY : (Only kayaks & Kayak accessories)

Feelfree Kayaks and accessories sold by Feelfree France are available for delivery only in mainland France (excluding professional customers)

Delivery costs amount to €250 including VAT for Kayaks

Delivery of kayak accessories: €25 incl. VAT

Delivery is FREE from 2999€ of purchase.

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>> LUGGAGE DELIVERIES (Waterproof bags)

METROPOLITAN FRANCE :

- Via Colissimo Domicile: €6.90 incl. VAT , delivered to your home with signature, 48 hours (excluding Corsica), free for purchases over €99.

- Via Colissimo relay point: €4.90 incl. tax , 48 hours (excluding Corsica), free for purchases over €99.

EUROPE ZONE 1 : ( Croatia, Slovakia, Slovenia, Belgium, Germany, Italy, Spain, Netherlands, United Kingdom):

- Colissimo home delivery EU - With Signature (2-8 days): €12.90 incl. VAT

EUROPE ZONE 2 : (Austria, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden):

Standard International - (2-8 days): €22 incl. VAT

INTERNATIONAL : (United Arab Emirates, Australia, Canada, Hong Kong SAR of China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States )

- International Standard - (5-12 days): €29 incl. VAT

PLEASE NOTE: Outside the European Union, customs charges may be applied and are the responsibility of the customer.

IN CASE OF ABSENCE OR NON-PRESENTATION

- Via Colissimo: The Colissimo La Poste service only comes once. In the event that you are absent, the package is dropped off at the nearest post office and will be included in your tracking.

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>> RETURNS

In the case of an exchange, returns are free within 30 days

Please note: In the event of a return not due to an after-sales service problem, shipping costs are the responsibility of the customer.

International returns not due to a customer service problem are the responsibility of the customer.

Customs charges may apply and are the responsibility of the customer.

>>  WITHDRAWAL :

From the moment you receive your package, you have 14 days to withdraw and return the items to us if they do not suit you.

Send an email to contact@feelfree.fr with the reason for return.

In the case of an exchange, the shipping costs to the customer are covered by Feelfree. (Metropolitan France).

>> AFTER-SALES SERVICE RETURNS

For after-sales service, the request is made by email to contact@feelfree.fr. Your request will be processed within 48 hours.

(Excluding weekends & public holidays, sales periods, Black Friday, Christmas)

>> RETURNS ADDRESS :

Feelfree

12 rue du Docteur Jean Thiboumery

35400 Saint Malo

FRANCE

Tel: 02-99-81-45-81

Go to a post office to have your package sent

Upon receipt of the package, the refund will be effective within 8 to 15 days.

Please return the product in its original packaging in perfect condition and attach your Delivery Note or invoice to the shipment to facilitate the work of our logistics team.

If the packaging is defective or if any part of the bag is missing, your refund will be charged accordingly.

>> RETURN FOLLOWING AN ORDER ON A PARTNER SITE OR IN A PHYSICAL POINT OF SALE

You must make your return request on the partner site directly or at the store in question. The latter will tell you the procedure to follow.

Please note, do not return the package without first making a return request.