Delivery & Returns

CHOOSING A PICK-UP POINT AFTER PAYMENT

You can choose your pick-up point once your payment has been validated. After completing your order, you will be redirected to a page where you can select the pick-up point of your choice for delivery.

ORDER PROCESSING

Orders are prepared and shipped within 24/48 hours of ordering (excluding December, Saturdays, Sundays and public holidays).

PLEASE NOTE: During busy periods such as Black Friday, Christmas or the sales, delivery times may be longer.

Your parcel is shipped the same day if you order before 1 pm (excluding weekends and public holidays). During peak periods (Black Friday, Christmas, sales), please allow an extra 48 to 72 hours of preparation before shipping.

We send you an email as soon as your parcel ships, with your tracking number so you can follow its progress.

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>> KAYAK DELIVERY: (Kayaks & kayak accessories only)

FeelFree Kayaks and accessories sold by FeelFree France can only be delivered in mainland France (excluding business customers)

Delivery costs are 250 € incl. VAT for kayaks

Kayak accessory delivery: 25 € incl. VAT

Delivery is FREE for orders of 2,999 € or more.

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>> BAG DELIVERY (Dry bags)

MAINLAND FRANCE:

- Via Colissimo Home Delivery: 6.90 € incl. VAT, home delivery with signature, 48 hours (excluding Corsica), free for orders of 100 € or more.

- Via Colissimo pick-up point: 4.90 € incl. VAT, 48 hours (excluding Corsica), free for orders of 100 € or more.

EUROPE ZONE 1: ( Croatia, Slovakia, Slovenia, Belgium, Germany, Italy, Spain, the Netherlands, United Kingdom):

- Colissimo EU home delivery – with signature (2–8 days): 12.90 € incl. VAT

EUROPE ZONE 2: (Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden):

Standard International – (2–8 days): 22 € incl. VAT

INTERNATIONAL: (United Arab Emirates, Australia, Canada, Hong Kong SAR China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States )

- Standard International – (5–12 days): 29 € incl. VAT

PLEASE NOTE: Outside the European Union, customs duties may apply and are payable by the customer.

IF YOU ARE NOT AT HOME

- Via Colissimo: Colissimo (La Poste) attempts delivery only once. If you are not at home, the parcel is left at the nearest post office and this is shown in your tracking.

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>> RETURNS

For exchanges, returns are free within 30 days

Please note: for a return not related to an after-sales issue, shipping costs are paid by the customer.

International returns not related to an after-sales issue are paid by the customer.

Customs duties may apply and are payable by the customer.

>> WITHDRAWAL:

You have 14 days from receipt of your parcel to withdraw and return the items to us if they are not right for you.

Send an email to contact@feelfree.fr stating the reason for the return.

For an exchange: return costs to FeelFree and shipping costs to the customer are paid by FeelFree (mainland France).

For a return: return costs are paid by the customer (mainland France).

>>AFTER-SALES RETURNS

For after-sales service, send your request by email to contact@feelfree.fr. Your request will be handled within 48 hours.

(Excluding weekends & public holidays, sales periods, Black Friday, Christmas)

>> RETURNS ADDRESS:

FeelFree

12 rue du Docteur Jean Thiboumery

35400 Saint Malo

FRANCE

Tel: +33 (0)2 99 81 45 81

Take your parcel to a post office to send it

Once we receive the parcel, the refund will be made within 8 to 15 days

Please return the product in its original packaging in perfect condition and include your delivery note or invoice to help our logistics team.

If the packaging is damaged or any part of the bag is missing, the corresponding amount will be deducted from your refund.

>> RETURNS FOR ORDERS PLACED ON A PARTNER SITE OR IN A PHYSICAL STORE

You must make your return request directly on the partner site or at the store concerned. They will tell you the procedure to follow.

Please do not send the parcel back without first making a return request.