Delivery & Returns

PROCESSING ORDERS IN 24 HOURS

Orders are prepared and shipped within 24/48 hours of your order (excluding the months of December, Saturday, Sunday and public holidays).

ATTENTION : During busy periods, such as Black Friday, Christmas or Sales, delivery times may be extended.

Your package is shipped on the day of the order if placed before 1 p.m. (excluding weekends and public holidays). During periods of intense activity (Black Friday, Christmas, Sales), we expect additional preparation time of between 48 hours and 72 hours before shipping.

We will send you an e-mail as soon as your package is shipped as well as the tracking number of your order in order to be informed of its successful delivery.

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>> KAYAK DELIVERY : (Only kayaks & Kayak accessories)

Feelfree Kayaks kayaks and accessories sold by Feelfree France are available for delivery only in mainland France (Excluding Pro customers)

Delivery costs amount to €250 including tax for Kayaks

Kayak accessories delivery: €25 incl. VAT

Delivery is FREE from 2999€ purchase.

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>> LUGGAGE DELIVERIES (Waterproof bags)

METROPOLITAN FRANCE :

- Via Colissimo Domicile: €6.90 incl. VAT , delivered to your home with signature, 48 hours (Outside Corsica), free from 100€ purchase.

- Via Colissimo relay point: €4.90 incl. VAT , 48 hours (Outside Corsica), free from €100 purchase.

EUROPE ZONE 1 : ( Croatia, Slovakia, Slovenia, Belgium, Germany, Italy, Spain, Netherlands, United Kingdom):

- Colissimo at home EU - With Signature (2-8 days): €12.90 incl. VAT

EUROPE ZONE 2 : (Austria, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden):

Standard International - (2-8 days): €22 incl. VAT

INTERNATIONAL : (United Arab Emirates, Australia, Canada, Hong Kong SAR of China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States )

- International Standard - (5-12 days): €29 incl. VAT

PLEASE NOTE: Outside the European Union, customs fees may be applied and are the responsibility of the customer.

IN CASE OF ABSENCE OR NO PRESENTATION

- Via Colissimo: The Colissimo La Poste service is available only once. In case you are absent the package is dropped off at the nearest post office and will be included in your tracking.

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>> RETURNS

Please note: In the case of a return not due to an after-sales service problem, shipping costs are the responsibility of the customer.

International returns not due to an after-sales service problem are the responsibility of the customer. Customs fees may apply and are the responsibility of the customer.

>>  WITHDRAWAL :

From receipt of your package, you have 14 days to withdraw and return the items to us, if they do not suit you.

Send an email to contact@feelfree.fr with the reason for return.

In the case of an exchange, shipping costs to the customer are covered by Feelfree. (Metropolitan France).

>> After-sales service returns

For after-sales service, the request is made by email to contact@feelfree.fr. Your request will be processed within 48 hours.

(Excluding weekends & public holidays, sales periods, Black Friday, Christmas)

>> RETURNS ADDRESS :

Feelfree

12 rue du Docteur Jean Thiboumery

35400 Saint-Malo

FRANCE

Tel: 02-99-81-45-81

Go to a post office to have your package sent

Upon receipt of the package, the refund will be effective within 8 to 15 days

Please return the product in its original packaging in perfect condition and attach your Delivery Note or invoice to the shipment to facilitate the work of our logistics team.

If the packaging were to be defective or if an element of the bag was missing, your refund would be deducted accordingly.

>> RETURN FOLLOWING AN ORDER ON A PARTNER SITE OR AT A PHYSICAL POINT OF SALE

You must make your return request on the partner site directly or at the store in question. The latter will tell you the procedure to follow.

Please note, do not return the package without first requesting a return.