Delivery & Returns

SELECTION OF THE RELAY POINT AFTER PAYMENT

You can choose your collection point once your payment has been validated. After finalizing your order, you will be redirected to a page allowing you to select the collection point of your choice for delivery.

ORDER PROCESSING

Orders are prepared and shipped within 24/48 hours of your order (excluding the month of December, Saturdays, Sundays and public holidays).

ATTENTION : During busy periods, such as Black Friday, Christmas or sales, delivery times may be extended.

Your package will be shipped the same day you order if it is placed before 1 p.m. (excluding weekends and public holidays). During busy periods (Black Friday, Christmas, Sales), we allow an additional 48 to 72 hours for preparation before shipping.

We will send you an email as soon as your package is shipped, along with the tracking number for your order so that you are informed of its successful delivery.

------------------------------------------------------------------------------------------------------------

>> KAYAKS DELIVERY : (Only kayaks & Kayak accessories)

Feelfree Kayaks and accessories sold by Feelfree France are available for delivery only in mainland France (excluding professional customers)

Delivery costs amount to €250 including VAT for Kayaks

Kayak accessories delivery: €25 incl. VAT

Delivery is FREE for purchases over €2,999.

------------------------------------------------------------------------------------------------------------

>> LUGGAGE DELIVERIES (Waterproof bags)

METROPOLITAN FRANCE :

- Via Colissimo Domicile: €6.90 incl. VAT , delivered to your home with signature, 48 hours (excluding Corsica), free for purchases over €99.

- Via Colissimo Relay Point: €4.90 incl. VAT , 48 hours (excluding Corsica), free for purchases over €99.

EUROPE ZONE 1 : ( Croatia, Slovakia, Slovenia, Belgium, Germany, Italy, Spain, Netherlands, United Kingdom):

- Colissimo home delivery EU - With Signature (2-8 days): €12.90 incl. VAT

EUROPE ZONE 2 : (Austria, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Sweden):

Standard International - (2-8 days): €22 incl. VAT

INTERNATIONAL : (United Arab Emirates, Australia, Canada, Hong Kong SAR of China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States )

- International Standard - (5-12 days): €29 incl. VAT

PLEASE NOTE: Outside the European Union, customs charges may apply and are the responsibility of the customer.

IN CASE OF ABSENCE OR NON-PRESENTATION

- Via Colissimo: The Colissimo La Poste service only comes once. If you are absent, the package will be left at the nearest post office and will be included in your tracking.

------------------------------------------------------------------------------------------------------------

>> RETURNS

In the case of an exchange, returns are free within 30 days

Please note: In the case of a return not due to an after-sales service problem, shipping costs are the responsibility of the customer.

International returns not due to a customer service problem are the responsibility of the customer.

Customs fees may apply and are the responsibility of the customer.

>> WITHDRAWAL :

From the moment you receive your package, you have 14 days to change your mind and return the items to us if they do not suit you.

Send an email to contact@feelfree.fr with the reason for return.

In case of exchange : the return costs to Feelfree as well as the shipping costs to the customer are covered by Feelfree (metropolitan France).

In case of return : return costs are the responsibility of the customer (metropolitan France).

>> AFTER-SALES SERVICE RETURNS

For after-sales service, requests should be made by email to contact@feelfree.fr. Your request will be processed within 48 hours.

(Excluding weekends & public holidays, sales periods, Black Friday, Christmas)

>> RETURN ADDRESS :

Feelfree

12 rue du Docteur Jean Thiboumery

35400 Saint Malo

FRANCE

Tel: 02-99-81-45-81

Go to a post office to send your package

Upon receipt of the package, the refund will be effective within 8 to 15 days.

Please return the product in its original packaging in perfect condition and attach your Delivery Note or invoice to the shipment to facilitate the work of our logistics team.

If the packaging is defective or if any part of the bag is missing, your refund will be charged accordingly.

>> RETURN FOLLOWING AN ORDER ON A PARTNER SITE OR AT A PHYSICAL POINT OF SALE

You must submit your return request directly to the partner website or to the store in question. The store will inform you of the procedure to follow.

Please note: do not return the package without first requesting a return.